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| Payments, Shipping, and other Useful Tidbits on Ordering |
We have a very small minimum order requirement of just $10. Minimum order excludes shipping charges and taxes. Web site prices are NET to ALL customers.
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United States
Orders under $100 pay $4 First Class shipping & Handling up to 13oz. You may also opt for Priority Mail Shipping starting at $5.30 for the first pound if you would like it quicker than First Class. Shipping for orders over a pound and under $100 starts at $7.65.
Orders of $100 or more are elegible to receive free shipping in the US via Priority Mail (up to 4 pounds - over 4 pounds, the order may be sent Parcel Post or UPS Ground at our discretion).
We get Delivery Confirmation for all packages sent through the US Mail and the Delivery Confirmation # will be entered in the order detail viewable by logging into your account, so you can check up on it at the US Postal Service web site (http://www.usps.com)
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International
International orders can be sent via USPS First Class International or Priority Mail International. We may also ship via Express Mail International, but revised postal regulations forbid sending gold, silver and other cash equivalents this way. International Shipping & Handling fees start at $12.
Customs duties in the destination country are the responsibility of the purchaser. The full value of the items and truthful declarations of contents will be placed on any customs forms. We cannot fill out NAFTA or similar documents requiring us to vouch for the country of manufacture as our goods are purchased from many different and changing sources.
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Credit Cards
Brandywine Jewelry Supply accepts Visa, MasterCard, Discover, and American Express credit card payments. Our processor will also handle debit cards bearing the Visa or MasterCard logo. |
Pay Pal
Brandywine Jewelry Supply accepts all major credit cards and echecks through Pay Pal. Pay Pal accounts are free to obtain and use to send money and is a popular payment option. However there are some countries that Pay Pal will not operate with. If you are in one of these countries, you likely cannot use Pay Pal. Please note that using an ECheck via Pay Pal will slow down your order as it takes about 4 business days for an Echeck to clear the bank. We will happily hang on to your order till this happens however, and ship within the next day or so after it clears. |
Mail-In Orders
We also accept mail-in payments of Money Orders, Cashier's Checks, or International Money Orders. We cannot take personal checks at this time. Paying by mail will also slow down your order as we cannot ship until payment has been received.
To make a mail-in payment, make your order through the online store and select 'Mail-in Payments' from the drop down box for payments in the checkout screen. Submit your order and then mail your Money Order, Cashier's Check, or International Money Order in the amount of your total order (in US Dollars) to:
Brandywine Jewelry Supply
4960 S. Gilbert Rd
Suite #1-204
Chandler, AZ 85249
USA
Please include your order number with your payment so we can apply it to the proper order. We request that your mail-payment be received within 14 days to avoid cancellation. |
Fax-In Orders
We also accept orders placed by fax. Our Private 24-Hour Fax Number is (480) 248-2183.
You may also use the fax line to send payment details if you prefer this to using the secure cart to submit your credit card details. If you wish to do this, please select "Fax-In" as your payment method during checkout, and then simply fax your Card #, Expiration Date, Name on the Card, and Card Verification Code, along with the billing address for the card.
Please include your order number on your fax so we can apply it to the proper order.
We request that payment information be faxed within 7 days of the order to avoid cancellation. |
Return Period
Merchandise can be returned for a full refund of the item purchase price if return authorization is requested within 30 days of receipt and the item is returned within 14 days of authorization, except the following items, which absolutely may not be returned: Clearance items, Special orders, DVD's & Videos, Gold Fill and Sterling Silver Wire, Cut Chain and Cord.
Limitations
Items being returned must be returned with their packaging and in the same condition shipped. Absolutely NO returns of used or partially used items. Certain items may not be returned. Non-returnable items include Gold Fill and Sterling Silver Wire, Clearance Items, DVD's/Videos, and Special Orders. Damaged/Missing/Wrong items must be reported within 7 days of receipt.
Restocking Fees
There is no restocking fee charged on returns that comply with return authorization terms, however we do require that you contact us by email prior to sending back the returned item for a Return Authorization. Returns that have not been authorised may be refused at our discretion. Goods not returned within the 14 day period following the return authorization issue may be charged 50% restocking fees or refused at our discretion. Shipping charges cannot be refunded. We reserve the right to deduct free shipping discounts or other discounts from refund amount where appropriate.
Exchanges
We cannot ship exchanges except as part of a NEW minimum order.
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Arizona Resale Customers
Businesses located in the state of Arizona who are purchasing supplies for resale must supply a signed Arizona Form 5000A Resale Certificate for our records or Arizona Sales Taxes will be collected on each purchase as required by law. Download the form and fax or mail the completed and signed form to us to have your account recognised as a tax-exempt resale account in our shopping cart. We may ask you to provide us with an updated copy of this form each year.
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