| Search Products |
|
|
| Shop Products |
|
|
| Resources |
|
|
| Store FAQ's & Policies |
|
|
|
|
| Payments, Shipping, and other Useful Tidbits on Ordering |
We have a very small minimum order requirement of just $10. The minimum order does NOT include shipping charges and taxes. Web site prices are NET to ALL customers. No exceptions to order minimum.
|
United States
First Class, Priority Mail, and Fedex Ground or Fedex Express services are available. Prices are based on calculated weight of shipment and will be quoted by the shopping cart at time of order.
Orders of $100 or more are elegible will receive a $4 discount off our standard rates for USMAIL Priority Mail or any FedEx service.
Delivery Confirmation Service is obtained for all packages sent through the US Mail and the Delivery Confirmation # will be entered in the order detail viewable by logging into your account. Please check delivery confirmation at the US Postal Service web site (http://www.usps.com). Parcels sent FedEx may be tracked at www.fedex.com.
Please note that Brandywine Jewelry Supply is not responsible for loss of parcels after delivery to customer's chosen shipping carrier and will not re-ship parcels. If you would like to purchase shipping insurance for your parcel, please contact us and we will advise you of the appropriate fees to be paid prior to shipping for this service.
|
International
International orders can be sent via Priority Mail International or Express Mail International. International Shipping & Handling fees are based on the estimated parcel weight and destination country. The shopping cart will quote the actual amount due at checkout. International orders of $100 or more will also receive a $4 discount on standard shipping fees. The discount will be included in the cart's rate calculation at checkout.
Customs duties in the destination country are the responsibility of the purchaser. The full value of the items and truthful declarations of contents will be placed on any customs forms. We cannot fill out NAFTA or similar documents requiring us to vouch for the country of manufacture as our goods are purchased from many different and changing sources. There will be a 50% restocking fee plus shipping fees if parcels are refused by customer or not picked up due to legally required import duties.
|
Credit Cards
Brandywine Jewelry Supply accepts Visa, MasterCard, Discover, and American Express credit card payments. Our processor will also handle debit cards bearing the Visa or MasterCard logo. |
Pay Pal
Brandywine Jewelry Supply accepts all major credit cards and echecks through Pay Pal. Pay Pal accounts are free to obtain and use to send money and is a popular payment option. However there are some countries that Pay Pal will not operate with. If you are in one of these countries, you likely cannot use Pay Pal. Please note that using an ECheck via Pay Pal will slow down your order as it takes about 4 business days for an Echeck to clear the bank. We will happily hang on to your order till this happens however, and ship within the next day or so after it clears. |
Mail-In Orders
We also accept mail-in payments of Money Orders or International Money Orders. We cannot accept personal checks or business checks so please do not send them as payment. Paying by mail will also slow down your order as we cannot ship until payment has been received. If you are purchasing precious metal wire or other items with unstable market prices, we highly advise that you place your order online using the 'Mail-in Payment" option at checkout as the prices on these items fluctuate frequently. The price you will be charged will be the price in effect on the day your order is received. If you do not place your order online, this will be the day your payment is received. If your payment is insufficient for the items ordered and the appropriate shipping fees we will either delete items from your order as necessary to compensate for the shortage, or return your payment if that is not possible.
To make a mail-in payment, make your order through the online store and select 'Mail-in Payments' from the drop down box for payments in the checkout screen. Submit your order and then mail your Money Order or International Money Order in the amount of your total order (in US Dollars) to:
Brandywine Jewelry Supply
2925 E Riggs Rd, Ste 8 PMB 170
Chandler, AZ 85249
USA
Please include your order number with your payment so we can apply it to the proper order. We request that your mail-payment be received within 14 days to avoid cancellation. |
Fax-In Orders
We also accept orders placed by fax. Our Private 24-Hour Fax Number is (480) 248-2183.
You may also use the fax line to send payment details if you prefer this to using the secure cart to submit your credit card details. If you wish to do this, please select "Fax-In" as your payment method during checkout, and then simply fax your Card #, Expiration Date, Name on the Card, and Card Verification Code, along with the billing address for the card.
Please include your order number on your fax so we can apply it to the proper order.
We request that payment information be faxed within 7 days of the order to avoid cancellation.
We do not accept payments by phone. |
Return Period
Merchandise can be returned for a refund of the item purchase price less a 20% restocking fee if return authorization is requested within 30 days of receipt and the item is returned within 14 days of authorization, except the following items, which absolutely may not be returned: Clearance items, Special orders, DVD's & Videos, Gold Fill and Sterling Silver Wire, Cut Chain and Cord.
Limitations
Items being returned must be returned with their packaging and in the same condition shipped. Absolutely NO returns of used or partially used items. Certain items may not be returned. Non-returnable items include Gold Fill and Sterling Silver Wire, Clearance Items, DVD's/Videos, and Special Orders. Damaged/Missing/Wrong items must be reported within 7 days of receipt.
Restocking Fees
There is a 20% restocking fee charged on returns that comply with return authorization terms. We also require that you contact us by email prior to sending back the returned item for a Return Authorization. Returns that have not been authorised through our customer service department may be refused at our discretion OR charged 50% restocking fees plus shipping. DO NOT refuse delivery of your order if you wish to return items. We will charge a 50% restocking fee plus all applicable shipping fees from the shipping carrier on refused orders. Goods not returned within the 14 day period following the return authorization issue may be charged 50% restocking fees or refused at our discretion. Shipping charges cannot be refunded. We reserve the right to deduct shipping discounts or other discounts from refund amount where appropriate.
Exchanges
We cannot ship exchanges. Please request a return authorization for the items you wish to return and re-order any alternate items separately through our web site. Standard restocking fees apply on all returned items. Standard shipping fees and order minimums apply on all new items being shipped.
|
Arizona Resale Customers
Businesses located in the state of Arizona who are purchasing supplies for resale must supply a signed Arizona Form 5000A Resale Certificate for our records or Arizona Sales Taxes will be collected on each purchase as required by law. Download the form and fax or mail the completed and signed form to us to have your account recognised as a tax-exempt resale account in our shopping cart. We may ask you to provide us with an updated copy of this form each year. Prices are Net to ALL customers.
Other Resale Customers
We are not currently required to charge sales taxes on orders being shipped outside of the state of Arizona for use out of state. Prices are Net to ALL customers.
|
|
|
