Shipping

We ship to the United States and many other countries in the world, however we cannot ship to any US embargoed country such as Cuba, nor to certain countries with excessive fraudulent payment activity such as Nigeria.

Shipping rates are weight-based and all weights will be rounded up to the next full pound including a small packaging allowance. A small warehouse handling fee will also be added to each order. International order handling fees will be slightly higher than those for United States orders to account for the customs paperwork on international orders.

International Shipping

Note that some products may not be shippable to some international destinations. It is the responsibility of the customer to make sure that items ordered can be legally shipped into the destination country.

Required standard customs forms will be filled out with truthful declarations of value, and items will be classified as 'Craft Supplies'. However, we cannot supply detailed NAFTA declarations due to the wide variety fo sources from which our products are purchased. Customers are responsible for payment of all import duties levied under local laws.

Returns Policy

Returnable, Unaltered, unopened items may be returned to us within 30 days of the order date however please note that PRE-AUTHORIZATION is REQUIRED.  

If you need to return an item please login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button to request an RMA.

To allow time for your return to reach us within the 30 day deadline, please make your return request by the 21st day after the order date. You will receive notification when your RMA number is issued.

Non-Returnable Items

The following items are not elegible for return and may not be returned to us once shipped under any circumstances:

• Sterling Silver or Gold Fill Wire
• Clearance items
• DVD's, Books, and Videos
• Items damaged while in the customer's care
• Individual items from a multi-item package (Only WHOLE packages may be returned)
• Items where packaging has been damaged or lost, or the item appears used and is consequently unsuitable for resale to another customer's satisfaction.
• Used, or partially used items

Restocking Fees

The following restocking fees levied by our warehouse partner to examine and return items to inventory will apply to all returned items:

• a $3.00 per parcel receiving fee
• plus $0.40 cents per unit returned

We reserve the right to limit excessive returns if the return process is abused, or reject returns that are the result of parcels being refused on delivery instead of following the required return procedure. Returns must actually arrive by the 30th day from the order date, so please make sure you ship them at least 7 days ahead of the deadline.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

Missing, Damaged, or Incorrect Items

Please check your order on receipt. We require that all claims for missing items, items that arrive damaged, or incorrect items be made within 7 days of receipt. No claims will be accepted after 7 days. We reserve the right to require the return of items for which a damage or incorrect item claim is being made.

Please also note that some products have natural variations from item to item, and these variations will not be treated as defects. Please see 'Product Variations' below for details. We will be the sole judge of what constitutes a defect.

Product Variations

Due to their nature, some products may have ordinary and common variations from item to item. The following natural variations in our products will not be treated as defects:

• On metals such as sterling silver wire and findings, or bare copper, a certain amount of patina will develop naturally over time. It can be easily cleaned and will not be treated as a product defect.
• On natural stone beads or cabochon products, differences in pattern and color from stone to stone, small commonly encountered inclusions, small scuffs or nicks on the back side of cabs, and naturally occuring seams or lines in the stone will not be treated as defects.
• On all gemstones, either synthetic or natural, variations in exact shade from stone to stone or batch to batch may occur.
• We apologize, but we cannot open packages of stones and/or perform stone matching services. Product photos are for illustration only and do not constitute a guarantee that a specific pattern, shade, dome height, or other specific characteristics can be selected.